--- title: "Our Release Process: Continuous Updates for a Seamless Experience" description: "How TWAICE ships continuous updates: our release process, what to expect and how changes are communicated." --- [Skip to content](https://support.twaice.com/knowledge/our-release-process-continuous-updates-for-a-seamless-experience#main-content) ![TWAICE Help CenterWordmark (2)](https://support.twaice.com/hs-fs/hubfs/Wordmark%20(2).png?width=138&height=28&name=Wordmark%20(2).png) Open main navigation Close main navigation - [Contact us](mailto:support@twaice.com) [Contact us](mailto:support@twaice.com) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.twaice.com/knowledge?hsLang=en) 2. [Frequently Asked Questions (FAQ)](https://support.twaice.com/knowledge/frequently-asked-questions-faq?hsLang=en) # Our Release Process: Continuous Updates for a Seamless Experience ## Learn how TWAICE ships daily updates and bi-monthly feature releases, how you are kept informed and how you can test upcoming features. **On this page** - [Continuous improvements](https://support.twaice.com/knowledge/our-release-process-continuous-updates-for-a-seamless-experience#h_a13816daa2) - [Keeping you informed](https://support.twaice.com/knowledge/our-release-process-continuous-updates-for-a-seamless-experience#h_80a52d5ed8) - [Test and shape what’s next](https://support.twaice.com/knowledge/our-release-process-continuous-updates-for-a-seamless-experience#h_50a42467dd) - [Seamless releases without disruption](https://support.twaice.com/knowledge/our-release-process-continuous-updates-for-a-seamless-experience#h_13e261b976) At TWAICE, our mission is to empower customers with reliable, cutting-edge insights that maximize the value of their BESS. To achieve this, our platform **evolves continuously**, through a steady stream of improvements designed to enhance performance, usability, and innovation without interruption. Below, we explain **how our release process ensures** that you always have access to the most **advanced and stable version** of TWAICE BESS Analytics. ### Continuous improvements We follow a **continuous release approach** that ensures you always benefit from the latest improvements without service interruptions: - **Daily updates:** Small enhancements, maintenance fixes, and security improvements are deployed seamlessly — keeping the platform running at its best. - **Bi-monthly feature releases:** Every two months, we introduce major new functionalities, dashboards, and performance enhancements that expand the platform’s capabilities. Together, these updates keep your analytics environment **modern, secure, and optimized for long-term value**, so you can focus fully on your operations while we handle continuous innovation behind the scenes. ### Keeping you informed We believe transparency builds trust. That’s why every customer is kept informed about platform changes through clear, proactive communication channels: - 📩 **Email notifications** highlight major updates and new features. - 💬 **In-platform announcements**, such as banners or pop-ups, draw attention to fresh capabilities. - 📰 **[Detailed blog articles](https://support.twaice.com/knowledge/platform-features?hsLang=en)** dive into feature use cases, performance enhancements, and best practices, helping you make the most of every update. These touchpoints ensure you always know what’s new and how it benefits your operations. [![](https://support.twaice.com/hubfs/Knowledge%20Base%20Import/image-Oct-20-2026-12-28-42-5808-PM.png)](https://downloads.intercomcdn.eu/i/o/thagvi83/73917212/8852001ab1cb0c21146222d96624/image.png?expires=1792501200&signature=8d18bef7938fd04ac687fa0e316937a2221f118941030ffab96e5251f185060a&req=19ZmxF%2F4rTVk2hL085ZhoQE2E4b2nx7QlX67ZTzvvCUdC%2B5Jwz7BYeWyKFmi%0AHBhOBEG0pTW85YKp%0A) *In platform announcements* [![](https://support.twaice.com/hubfs/Knowledge%20Base%20Import/image-Oct-20-2026-12-28-44-1820-PM.png)](https://downloads.intercomcdn.eu/i/o/thagvi83/73915895/ef1845ba3577b7be2e546091437b/image.png?expires=1792501200&signature=b9cb2af54c17e0af3acddcdcc5b0e41ca83e7d7488f2b6773e1170bce0c5141f&req=19ZmxF3ypTJk2hL085ZhoVQF7nRkBlb78q8M9aTakaiP%2FuN%2BBbLXYj28yWIS%0AFuQU10qK4jOAYDnz%0A) *Email notifications* ### Test and shape what’s next We offer selected customers the opportunity to join our **exclusive testing program**, providing early access to upcoming features a few weeks before official release. This controlled environment allows participants to: - **Experiment** with new tools and analytics capabilities. - **Share real-world feedback** directly with our product and engineering teams. - **Influence final refinements** before features are rolled out to the broader customer base. It’s our way of co-creating value, making sure what we build truly serves your operational goals. ### Seamless releases without disruption Reliability is at the heart of everything we do. Our release process is engineered to **ensure uninterrupted service** through: - Industry-leading **CI/CD (Continuous Integration / Continuous Deployment)** pipelines. - **Automated testing** and **staged rollout mechanisms** that catch issues before they impact users. - **Redundant infrastructure** to maintain full availability. - **24/7 monitoring dashboards** that alert our team to any performance deviations in real time. 👉🏻 We value your **feedback and partnership**. If you’d like to **learn more about our release process** or **share suggestions about upcoming features**, please **reach out to your TWAICE contact**, we’re always happy to hear from you. © 2026 TWAICE Technologies GmbH [twaice.com](https://www.twaice.com)      [Privacy](https://www.twaice.com/legal/data-protection-notice)      [Imprint](https://www.twaice.com/legal/legal-notice)