Frequently Asked Questions (FAQ)

Quick answers to common questions about alerts, data and settings.

• Our Release Process: Continuous Updates for a Seamless Experience
• What are the TWAICE Support SLAs?
• Configuring Your Timezone
• What do “Disconnected,” “Idle,” and “Missing Data” mean in TWAICE platform?
• What does "cleansed data" mean in Data Explorer?
• What is the difference between SoH, Usable Energy and Availability?
• Why the BMS Does Not Always Manage to Balance the BESS
• Capacity Test Guidance & Continuous Monitoring
• What to do about high temperature alerts in your BESS
• What to do about high cell voltage alerts in your BESS
• What to do about low cell voltages alerts in your BESS
• What to do about high (cell) voltage spread alerts in your BESS